Delivery
This page explains how Inside Out Stone delivers natural stone to customers in the UK.
Delivery charges
Orders under £900: £100 delivery.
Orders of £900 or more: free delivery.
The £900 is the value of the goods in your order, including VAT (£750 before VAT). Delivery is charged once per order. Sample packs cost £5, including delivery.
Where we deliver
We deliver to England, Wales, Northern Ireland and most of Scotland. Samples go to the same areas.
We don't currently deliver to the Scottish Highlands and islands, the Isle of Wight, the Isles of Scilly, the Isle of Man or the Channel Islands. If you're not sure whether we can deliver to you, please contact us before ordering. If an order for one of these areas comes through, we'll contact you and refund it in full.
Postcodes we don't deliver to: AB31–AB38, AB40–AB56, FK17–FK21, G83, HS1–HS9, IV1–IV28, IV30–IV32, IV36, IV40–IV49, IV51–IV56, IV63, KA27–KA28, KW1–KW17, PA20–PA49, PA60–PA78, PH17–PH26, PH30–PH44, PH49–PH50, PO30–PO41, TR21–TR25, ZE1–ZE3, and all IM, GY and JE postcodes.
Delivery times
Delivery normally takes 3–5 working days from your order. Orders placed after 1pm, or at a weekend or on a bank holiday, count from the next working day. Samples take the same time.
Estimated delivery dates are provided in good faith but are not guaranteed. Delays caused by manufacturers, importers, hauliers, weather or other circumstances outside our reasonable control may occur.
How your order is delivered
Most orders are delivered on pallets by specialist pallet carriers. Unless expressly agreed otherwise, deliveries are made on a kerbside basis only. Drivers are not obliged to move materials beyond the unloading point or into buildings.
Customers are responsible for ensuring that delivery vehicles have safe access to the property and that a competent person is available to receive the goods. Any access restrictions should be notified before dispatch.
When your delivery arrives
Please inspect goods as soon as they arrive and record any visible damage or shortages on the delivery documentation. Please report any issues within 48 hours, with photographs, to help@insideoutstone.co.uk. Reporting later does not remove any statutory rights you may have. What happens next is explained under "Damaged deliveries" on our Returns & Refunds page.
Storage
Natural stone should be stored on a stable, level surface in dry conditions and protected from contamination and accidental damage prior to installation.
Failed deliveries
Where delivery cannot be completed due to customer absence, restricted access or other customer-related issues, additional delivery charges may apply.
Risk and ownership
Risk in the goods passes to the customer upon successful delivery. Ownership remains with Inside Out Stone until payment has been received in full.
Contact
For delivery enquiries, email help@insideoutstone.co.uk or call 01271 267840.
Inside Out Stone, The Old Kiln, Pilton Causeway, Barnstaple, Devon, EX32 7AA